9/16/2023 0 Comments Track my passport application![]() ![]() A tracking code number (a series of letters and numbers located at the bottom of the envelope, such as: TA 052-389-674CA) taken from the envelope in which the application was mailed in is also collected. Information on clients of PPTC: The personal information collected from the client to be entered into the Mail Tracking System consists of: Surname, Given Name, Date of Birth, Addresses, Telephone number.The personal information captured in the Mail Tracking System Project consists of two (2) different categories of data: The methodology used for the report is found in the Treasury Board Secretariat (TBS) Privacy Impact Assessment Guidelines. ![]() In order to assess the privacy impact of the Mail Tracking System Project, a Privacy Impact Assessment (PIA) was undertaken. This project helps PPTC maintain customer service satisfaction by increasing the efficiency of locating applications when requested. Improving PPTC Mail Tracking ability allows PPTC to alleviate some of the pressure placed on staff to locate files. PPTC staff was forced to physically search through a large number of applications.įurther to the implementation of the Mail Tracking System (MTS), it was expected that the increase in the efficiency of tracking the large volume of mail received by PPTC will improve its capability to respond to the public as well as action applicant requests. Because of the volume of requests, and the inability to effectively track each application that entered PPTC premises, it could take up to one week to locate the applicant’s file. When the public makes an information request, PPTC must locate the application and action it accordingly. The delay in the processing of applications also resulted in an increase in information requests from the public regarding their application. As a result of the volume, applications are sometimes not entered in IRIS for as long as three months (sixty business days). The project also provides management with a means to generate statistical reports, which have been defined during the design phase of this project.Ĭurrently, applications are only tracked from the moment that they are entered in IRIS. This project provides a complete solution to track applications from the time they enter PPTC facilities to the time a service request is created in IRIS (IRIS is an Integrated Retrieval Information System for Passport Canada’s/Passport issuance System). ![]() Other than a few technical problems, which were solved, the installation went as planned. The Operational objective was to deploy the system/solution nationally, starting June 16th, 2008, at the new mail–in processing location, 22 De Varennes in Gatineau. The need to implement a mail tracking system at Passport Canada (PPTC) has been identified as an urgent operational priority the rationale being the critical need to ensure PPTC’s ability to effectively track mail received to issue passports / travel documents prior to the upcoming peak season. Passport Canada – Mail Tracking System (MTS) Executive Summary
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